By purchasing from Bona Boutique, you (the Customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery & Returns and Privacy Policy pages.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Provide your real name, address, phone number, e-mail address, payment details and other requested information.
  • Be over 18 years of age.
  • Possess a valid credit or debit card issued by a bank acceptable to us.


When you place an order, we will require your name, street address, e-mail address, contact telephone number and payment details. Without this information we will not be able to process your order.

A contact telephone number is required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, in accordance with our Privacy Policy, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We use Stripe to process your card payment. They accept all major credit and debit cards. Due to the higher processing fees we would ask that you do not use American Express or a card registered outside of the UK or EU. We reserve the right to block the use of such cards without warning or to apply additional fees if necessary.

An email confirmation is only a confirmation that we have received your order and/or payment. It is not an acceptance of your order and we retain the right to contact you and issue a full refund in the event of complications with your order; including, but not limited to, incorrect pricing, stock availability and delivery charges.

Once your order has been despatched and delivered, the completion of the contract between Bona Boutique and yourself takes place.

We may not be able to fulfil your order due to the following reasons:

  • The product you ordered being out of stock
  • Your payment has been declined
  • If there are any problems with your order, you will be contacted by one of our Customer Services Representatives either by email or by phone
  • We reserve the right to reject any offer of purchase by you at any time

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

£135 Order Total Limit

Unfortunately Brexit has changed the way that VAT is charged for imported goods. Currently we are not required by HMRC to charge VAT on our products. However, as our supplier is based in the EU, all goods imported into the UK with a value over £135 now have to have VAT added at the border. This means that you, as the “importer”, would be required to pay the VAT and a handling charge before your purchases could be delivered. Because we don’t think it is right that you should have to pay an unexpected extra charge like this, we have taken the decision to limit orders to be below £135. Our system will not allow you to place an order if the value is above this amount. You may, of course, place multiple orders of up to £135. We apologise for this inconvenience.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact our customer services department on If your order has already been despatched please follow the procedure set out in our Returns Policy.

Product Pricing, Descriptions & Images

All prices published are in Pounds Sterling. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information, including product descriptions, dimensions and pricing, may be subject to change without notice. The images shown online and in catalogues are for illustrative purposes only. Many products are also shown with additional props but these are not included in the sale of a product unless otherwise specified.

We have done our best to display as accurately as possible the colours of the products shown. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate. Any reference to a colour by name is for guidance only and may not match exactly the colour of the product.

Estimated Delivery Dates & Stock Levels

Estimated delivery dates are for guidance only and may change due to unexpected delivery problems.

Due to the fact our stock levels are updated periodically, and that some of our products are shipped directly from the manufacturer, a product may sell out during time you have placed your order and when we try to fulfil it. If this does happen we will contact you within 3 days with an alternative item or refund your money.

Sale Items

Sale prices are valid at the time that it is displayed online. Some sale prices are time limited, so a product added to the basket is only valid on that day. Should you not complete your purchase that day, prices for items already in the basket may revert back to the original price by the time of purchase. Sale prices cannot be retrospectively applied to an existing order


Payment for all orders is at point of sale and not at point of despatch.

All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Promotional Codes

Unless otherwise stated, promotional codes (also known as Coupons) cannot be used in conjunction with any other offer or discounts.

You may use published promotional codes through our Website unless otherwise stated and not in conjunction with any other offer. You may participate in offers once only.

Unless otherwise stated, delivery charges and sale items are excluded from offers.

These offers are not for resale or publication and only apply to personal orders with all orders being subject to acceptance under Bona Boutique’s standard terms and conditions – orders that are considered to be commercial may be excluded from the offer. Promotional codes are not valid against shipping rates. In the case of partial refunds, a percentage of the item’s value will be calculated and refunded as per the total order value. Promotional codes may only be redeemed against in-stock items and cannot be retained for usage beyond their date of expiry. Where a minimum spend is stipulated, this refers to the order subtotal exclusive of shipping.

We are unable to apply promotional codes retrospectively to an order once the sale has been made.

We reserve the right to cancel any promotion, offer or promotional code at any time without prior notification.


All product names, copy, product images, buttons, Website graphics are copyright of Bona Boutique. No unauthorised use of copy, product tiles or product images may be used without express permission or approval by Bona Boutique.

‘Bona Boutique’, the logo or variations of the logo, are trademarks of Bona Boutique.

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